Pepperstone

Australian Broker

Great Trading Platform for Customer Service

About Pepperstone

Pepperstone is an online brokerage firm specializing in foreign exchange (FX) and contracts for difference (CFDs) trading. Founded in 2010 in Australia with the belief that automation and technology could lower the cost of trading FX currencies for the average person. Driven by entrepreneurial spirit and a commitment to serving their customers, the company has grown to support over 400,000 active traders across 176 countries, operating under seven different licenses.

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Users Worldwide

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Years of Experience

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Financial Instruments
Pepperstone cTrader Broker

The company is known for its competitive pricing, fast execution, and use of advanced technology to improve trading conditions for retail and professional traders. It operates globally with regulatory licenses in several jurisdictions, including Australia, the UK, and others.

International Awards

The ADVFN International Financial Awards honour and celebrate top-tier products and services across the financial industry. This year, Pepperstone have not only retained their title as the 'Best CFD Education Tools' provider, but have also secured two additional accolades for 'Best Forex Trading Platform' and 'Best Live Trading Events and Webinars'

  • Best Live Trading Events and Webinars - ADVFN International Financial Awards (2024)
  • Best CFD Education Tools - ADVFN International Financial Awards (2024)
  • Best Forex Trading Platform - ADVFN International Financial Awards (2024)
  • Best Retail CFD Broker - Finance Magnates Awards (2023)
  • Global Forex Broker of the Year - FxScouts Forex Awards (2023)
  • Best MT4 Broker - Good Money Guide 2023 Best MT4 Broker award

Regulation

Pepperstone is regulated by several prominent financial authorities across different regions, ensuring compliance with strict standards for safety and transparency.

  • Australian Securities and Investments Commission (ASIC) - Australia (AFSL No. 414530)
  • Financial Conduct Authority (FCA) - United Kingdom (FRN No. 684312)
  • Cyprus Securities and Exchange Commission (CySEC) - Cyprus (License No. 388/20)
  • Dubai Financial Services Authority (DFSA) - United Arab Emirates (License No. F004356)
  • Capital Markets Authority (CMA) - Kenya (License No. 128)
  • BaFin (Germany) - Registered in Germany for cross-border operations
  • Securities Commission of The Bahamas (SCB) - Bahamas (License No. SIA-F217)


Client Money Protection

Pepperstone implements several measures to ensure the protection of client funds, adhering to regulatory requirements from the various financial authorities under which it operates.

  • Compensation Schemes: In jurisdictions like the UK (under FCA regulation), clients are eligible for protection under the Financial Services Compensation Scheme (FSCS). This scheme provides compensation of up to £85,000 if the firm becomes insolvent. Similarly, CySEC offers protection under the Investor Compensation Fund (ICF) for eligible clients, covering up to €20,000 in case of broker failure.
  • Negative Balance Protection: In certain jurisdictions, such as under FCA (UK) and CySEC (EU) regulations, Pepperstone offers negative balance protection. This ensures that clients cannot lose more than their initial deposit, safeguarding them from extreme market volatility.
  • Segregated Client Accounts: Pepperstone holds client funds in segregated accounts separate from its operational funds. This means that client money cannot be used for company expenses or liabilities. These accounts are typically held with top-tier banks.
  • Regulatory Safeguards: Pepperstone adheres to strict regulatory frameworks, including capital adequacy requirements and regular audits to ensure the company’s financial stability. Regulators like ASIC, FCA, and CySEC monitor and enforce these standards.

Join Pepperstone today and start trading.

Pepperstone is an excellent choice for both novice and experienced traders.

Customer Support

Pepperstone provides a round-the-clock support during trading hours, ensuring traders can get assistance when markets are open. The broker also offers support in multiple languages to cater to its global clientele, including English, Spanish, Chinese, Arabic, and others. Customers appreciate their fast response times.

Pepperstone Support
  • Pepperstone offers 24 hours a day, 7-days a week customer support, ensuring that traders can get assistance during the trading week. This availability is crucial for addressing urgent issues promptly.
  • Support is accessible through various channels, including live chat, email, and phone. The live chat feature is particularly praised for its quick response times.
  • Pepperstone provides support in multiple languages, catering to a global clientele. This multilingual support is beneficial for non-English speaking traders who require assistance in their native language.
  • In addition to technical support, Pepperstone offers educational resources and guidance, which can be particularly helpful for new traders looking to understand the platform and improve their trading skills.

Market Assets

Pepperstone Markets is a global online brokerage firm that provides trading services in foreign exchange (forex), commodities, indices, cryptocurrencies, and all assets are offered as CFDs (Contracts for Difference).

  • Forex: Over 90 currency pairs including major, minor, and exotic pairs.
  • Shares: Trade CFDs on popular global stocks like Apple, Tesla, and Amazon.
  • Indices: Global indices such as the US S&P 500, UK FTSE 100, and German DAX.
  • Commodities: Trade gold, silver, oil, and other commodities.
  • Cryptocurrencies: Includes popular digital currencies like Bitcoin, Ethereum, and Litecoin based on the customers jurisdiction.
  • ETFs: Access to a variety of exchange-traded funds.
  • Currency Indices: Trade currency-based index products.
  • CFD Forwards: Contracts for future positions in various asset classes